Operational Readiness

Is your enterprise ready for anything?

I spent 5 years building the Elevance Health Inc. Operational Readiness Program for incoming subsidiaries from scratch.
In that time I managed all incoming subsidiary IT Infrastructure and support teams through integration until hand-off to “lights on” support.

Built Operational Readiness Program for SITII and authored program manual, utilized to guide all new acquisitions toward integration.
Created and performed onsite IT operational assessments of new acquisitions, utilized to define scope, steer IT integration efforts.
Performed analysis and made decisions related to infrastructure integration on M&A Acquisitions Planning and execution of legacy infrastructure to cloud and virtual solutions. Drawing new business units from multiple platforms into the Elevance Health standard solution.
Ensured budget goals were met as well as functionality, stability, and availability through integration tasks by effectively managing ongoing integration efforts.
Developed IT subsidiary communication strategy, keeping incoming business units informed of new changes and setting expectations, thus reducing friction between lines of business.

Elevance plans to continue aggressive M&A, CEO saysCEO Gail Boudreaux said the insurer plans to grow "very aggressively" into adjacent care services.

The Operational Readiness goal is to ensure that the IT footprint of an enterprise is functional, stable, resilient, and prepared for the future.

Functional

Does your Information Technology do what your business needs? Are there ways we can improve performance?

Stable

Can you depend on your IT solution? Will it go down when you need it most and if it does, do you have the tools to restore it quickly with as little disruption as possible?

Resiliant

When the unexpected happens, will your solution survive? How secure is your data from internal technical failures or external cyber-threats?

Prepared

As your enterprise grows and changes over time, is your IT solution capable of adapting with you?

Client Partner

Resolving integration challenges between two mature and complex Information Ecosystems

In 2016, I was selected to act as the Infrastructure Operations Director over Anthem's newly formed "Government Business Group" which included large and established Enterprise IT organizations. Due to my success in this effort, the role was rebranded to "Client Partner" and a Client Partner now oversees IT Operation at each Elevance Health Inc. line of business.
In this role I owned the delivery of Enterprise Technology Operations (ETO) to the Government Business Division (GBD). I represented GBD interest at executive leadership planning sessions and ensured GBD IT efforts and procedures were in sync with enterprise.

Maintained stable and resilient IT infrastructure for division. Through oversight of infrastructure decisions, and direct action in incident recoveries.
Created “Client Partner” role which prompted senior leadership to place IT client partners at all major Elevance lines of business.
Identified and resolved key procedural and support gaps between GBD and Elevance standard IT by bringing GBD into alignment or through sponsoring GBD process adoption by the rest of Enterprise.

Wellpoint to buy Amerigroup for $4.9 billionWellpoint Inc., the parent of Woodland Hills-based Anthem Blue Cross, has agreed to pay $4.9 billion to purchase an insurer focused on the growing Medicaid business.

Special Assignment

2017

Provided consultation to a full redesign of Elevance Health’s major incident response and problem management process. Work included process design with senior leadership and an external consultant as well as a pilot program to test and refine the new procedure. This work led to a significant decrease in MTTR (Mean time to recovery) for Major incidents as well as faster post-incident problem investigations with more complete results and fewer repeated incidents.

Incident Coordinator

2011 - 2016

Responsible for Major and Critical IT Incident Recovery and problem management efforts. Acting as an escalation resource and the voice of executive leadership while leading a team of Technology Operations incident facilitators.

Network Operations

2006 - 2011

Responsible for diagnosis and resolution of enterprise-wide system outages and acting as the recovery manager across multi-discipline teams.

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Michael Karabinos
Technology partner and innovation leader

I am determined to meet or exceed your goals by building new solutions to unique problems

I do this by leveraging a comprehensive information technology background. I am Known as an innovative problem solver who easily adapts to handle the unexpected. I am an Outstanding leader with demonstrated success guiding top-performing teams within fast-paced deadline-driven environments.

Operational Readiness

Is your enterprise ready for anything?